Delivery Information
Your Questions Answered
How We Deliver Compost
We deliver, by default, using an 18 tonner. This vehicle has curtain sides and is 9 meters long, and 3 meters wide.
As curtain sides are used, delivery addresses with overhanging trees / bushes (vegetation), may be tricky - if you have any questions, please Call our Customer Service Team
The tail lift is lowered flush with the ground, - which needs to be flat & hardstanding.
Once lowered, the goods can be moved a (short) distance - the majority of our deliveries are left on the pavement if it's deemed the safest delivery point.
We use a Manual Pallet Truck and a Tail Lift delivery service to deliver our goods (see 'How is Compost Offloaded?', above)
When Do We Deliver Compost?
We are of the few companies in our industry, who offer a Date Picking service. When proceeding with your Checkout, choose a corresponding Delivery service, alongside your Delivery Date.
This is made easy, by only showing you dates that are achievable using this service (similar to a Doctors booking system).
Yes & no.
We have an AM Delivery Service, that guarantees delivery between 9am - 1pm on the day of your choice.
This service is exclusive to our telephone orders - simply Call our Customer Service Team (click to call)
We can deliver Compost on Saturday (using the Saturday delivery service at Checkout for an additional cost).
Unfortunately, the delivery networks that deliver the size of goods we sell, do not operate on Sunday.
Not necessarily.
Infact a lot of deliveries take place when our Customers are at work - this being said, we do encourage our Customers (or friends of) to be there when the delivery takes place. The reason for this being, if there's an issue (e.g. Can't find the address), it's really important the issue is sorted on the day of delivery (within the 20 minute delivery window).
If the driver can't make the delivery, he will need to be re-booked (and paid again) to be sent back out - unfortunately, the cost of re-delivery would be passed on to the order placer.
Have a question about this - our Customer Service Team can answer it for you - click to call us, now.
Bulk Deliveries
Need to order more than 20m3?
It's really easy - the way it should be!
Call our Customer Service Team - they will get you a competitive quote.
To some areas, we can deliver over 20m3 of Compost Next Day - to other areas, it can take up to 5 days.
Pallets
Unfortunatley, we do not collect pallets and it is down to the customer to dispose of the pallets themselves. We recommend you drop it off at your nearest tip/recycling centre.
